So too does the proud lion ruler, Mufasa, in the Walt Disney classic, The Lion King. By teaching his son Simba “the circle of life,” he is explaining the interrelationships between the forces of nature. He is demonstrating the ability, again from the Fifth Discipline Fieldbook, “to pay attention to the world as if through a wide angle, not a telephoto lens, so you can see how actions interrelate with other areas of activity.
I once worked in a company where management created a “systems thinking team” and charged it with the task of examining the processes we used to do our work. Over and over we discovered paradoxes. The procedures we used to generate the highest productivity ultimately drained our resources most quickly. The harder the leadership used tactics to push the employees to obtain goals, the more they undermined the chances of achieving them.
Point #1 Understanding these paradoxes is what allows us to discover where to channel our energies in order to produce profound and sustainable change.
In its simplest form what we are talking about, in this context, when we use the term “systems,” are stories, simple stories, that when told describe a series of steps that complete a cycle. They all begin with an action, grass grows, which leads to another action, cows eat the grass, and on to another action, the cows produce fertilizer, which leads to grass growing, thus closing the loop.
Examples of what we are talking about abound. Look around in your own life. Have you ever done something that sets off a series of events that eventually leads you right back to the exact thing you were trying to avoid when you started? Sure you have and so have the organizations that you have been, or still are, a part of.
I feel strongly that if the leadership of organizations consciously develops the art of systems thinking with a critical number of their members, this team will begin telling one another different kinds of stories, stories that can change the collective understanding of the organization which, in turn, can change its operation.
Point #2 Putting together a team is imperative to getting good results from your systems thinking efforts. Good results in a complex system, as any company or organization is, depend on as many perspectives as possible. I think it would be safe to say that you would get many different perspectives, even of “The Lion King,” if you brought together an audience that included both young and old, city folks and country folks, male and female, etc., versus an audience of just yourself.
So, as emphasized in the Fifth Discipline Fieldbook, “a team of people that represent all the necessary functions in your organization, a team cleared from top management to propose cross-functional solutions, regardless of sensitivities and politics, a team that includes a variety of learning styles” is important.
If you would like some tips on getting a systems thinking group started or some simple techniques to use when your team of “systems thinkers” get together, please request in the comments space or email me at stu@simplegrowth.com.
2 comments:
Anonymous said...
I am an owner of a small company (65 people) and am intrigued by your first point which, I gather, is being able to find the best place, in your process, to focus your efforts in order to change things for the better. But your second point, creating a team, strikes me as very time consuming and, I would worry, it might become a distraction. Can you reassure me?
William
Stu said...
Yes it's time consuming (1-2 hours per week minimum and I suggest, initially, the time is consolidated and not spread out). And it can be distracting to some.
However, I suggest that you have people in your company right now frustrated over the breakdowns, rework, errors, etc. and would jump at the chance to help correct that. I wouldn’t be surprised that some of these frustrations chew up more than the time you will take in weekly systems thinking session. The benefits far outweigh the risks, in fact, if you leave me a way to connect, I will be happy to list the benefits in more detail.
Last, any teams that I have been a part of, consisted of people willing to participate under conditions and the first couple are always; 1) Production and/or performance cannot not slip below the level it was when they began their work. 2) Observable results must be accomplished within a pre-determined time frame or the sessions stop.
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